How can we help you?
Can I choose specific denominations for my online order?
Orders are usually packed with mixed denominations depending on currency availability. If you have a specific preference, please insert your comments in the ‘Requirements’ field in your cart.
When will my online order be ready for collection?
Typically, your order is available within 2-4 business days at your nominated Australia Post pick up point this will depend on the Australia Post location.
Are there limits on how much foreign currency I can order online?
Yes. Orders must be at least AU$500 in foreign currency equivalent, with a maximum of AU$5,000 per 24hour period.
What payment methods are accepted online?
PAYID is the preferred method of payment.
Can I change the collection date for my online order?
Unfortunately not, but you can pick up your order once received within 7 days.
Can someone else collect my order for me?
No, for security reasons, only the person named on the order can collect it. Bring your email confirmation and ID.you used when making the purchase.
Can I use a foreign-issued card to pay online?
No, as we only accept PAYID as the preferred method of payment.
I received an error online - what should I do?
This is very rare but may happen. If it occurs, use the 'Contact Us' section on the website. Most likely, the transaction hasn't gone through and you'll need to start the order again.
What do I need to bring when collecting my order?
To ensure a smooth collection process, please bring your email confirmation and a valid photo ID that matches the one used during your purchase (e.g., your driver's license or passport).
Are there any fees for ordering online?
Yes, A $20 AUD shipping fee applies for orders delivered.
Which currencies can I order online?
We offer a wide range of major and minor currencies. For a full list, please check our website's currency selection from the drop-down arrow.
Can I track my online currency order?
Yes! Once your order is processed and shipped, we'll email and or SMS with your tracking details.
Is it safe to order foreign currency online?
Absolutely. Our site uses advanced encryption and is PCI compliant, keeping your personal and payment information secure throughout the transaction.